Returns - Common Questions
Common Return Questions
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition, unwashed and unworn.
- In the original packaging
- You used or altered it in any way. (Yes, we can tell, no matter how minimal it is.)
- You rip or cut open a sealed package. (Most of our costumes are stored in a snap closure bag that can be opened and re-closed. However, please keep any sealed accessories sealed)
- It became damaged after you tried it on.
- It is not in all its original manufacturer packaging.
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- There is no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
A 15% restocking fee will be applied if you:
- Received free shipping.
- Return 4 or more of the same item (even if it’s in different sizes).
- Postmark your package after 10 days of receiving your Return Authorization.
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days. However, during our peak season (September and October) your return may take a little longer to process.
What if it’s a defect?
If your order arrives damaged or with defects, please contact us immediately. All damages or defects must be reported to us within 10 business days from the day you receive your package.
What if I want to do an exchange?
To conduct an exchange, please place a new order, then follow the returns process above.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.